Terms & Conditions
Last Updated: August 2026
Welcome to PHARMAZOLE, an online pharmacy and healthcare platform operated in connection with Haider Pharmacy, Mughal Pura, Lahore, Pakistan.
These Terms & Conditions govern your use of pharmazole.com, including browsing the website, creating an account, purchasing products, placing orders, and using our related services.
By accessing or using PHARMAZOLE, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.
1. About PHARMAZOLE
PHARMAZOLE is an online pharmacy and healthcare platform connected with Haider Pharmacy, a physical pharmacy serving the local community in Lahore.
Our website provides access to a range of products, including:
- Medicines
- Herbal & natural products
- Vitamins and supplements
- Wellness products
- Baby & mother care products
- Personal care products
- Cosmetics
- Household products
- Medical equipment
- Other healthcare and consumer products
Certain products may be subject to additional requirements, including prescription, verification, age restrictions, availability, or applicable laws and regulations.
2. Use of Our Website
You agree to use PHARMAZOLE only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Provide false, misleading, or inaccurate information
- Attempt to gain unauthorized access to our website or systems
- Interfere with the operation or security of the website
- Use automated systems to access or collect information without authorization
- Misuse prescription or healthcare-related services
- Place orders using another person’s information without their authorization
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.
3. Customer Information
When creating an account or placing an order, you are responsible for providing accurate and complete information.
This may include:
- Your name
- Phone number
- Email address
- Delivery address
- Billing information
- Prescription information, where applicable
You are responsible for ensuring that your information remains accurate and up to date.
Incorrect or incomplete information may result in delays, unsuccessful delivery, or cancellation of an order.
4. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, availability, specifications, and other information displayed on PHARMAZOLE are accurate.
However, product packaging, labeling, ingredients, specifications, and appearance may occasionally differ from images or descriptions displayed on the website.
Product images are provided for general identification and may not always represent the exact packaging supplied.
If you require specific product information before purchasing, please contact our team.
5. Medicines and Prescription Products
Some medicines available through PHARMAZOLE may require a valid prescription or additional verification.
Where required, customers may be asked to provide an appropriate prescription or additional information before an order can be processed.
PHARMAZOLE reserves the right to:
- Request prescription documentation
- Verify prescription information
- Request additional information
- Refuse or cancel an order where appropriate
- Limit quantities of certain medicines
- Delay fulfillment until required information is received
Prescription medicines must only be used according to the directions of a qualified healthcare professional.
PHARMAZOLE does not provide medical diagnosis or replace consultation with a doctor, pharmacist, or other qualified healthcare professional.
6. Medical Disclaimer
Information provided on PHARMAZOLE, including product descriptions, categories, articles, or other website content, is provided for general informational purposes.
It should not be considered medical advice, diagnosis, or treatment.
You should consult a qualified healthcare professional regarding:
- Medical conditions
- Symptoms
- Medication use
- Dosage
- Drug interactions
- Pregnancy or breastfeeding
- Allergies
- Side effects
- Any other healthcare concerns
Do not start, stop, or change medication based solely on information available on the PHARMAZOLE website.
7. Product Availability
All products displayed on PHARMAZOLE are subject to availability.
A product being displayed on the website does not necessarily guarantee that it will be available when you place an order.
If a product becomes unavailable after an order has been placed, we may:
- Contact you regarding an alternative
- Remove the unavailable item from the order
- Adjust the order total
- Cancel the affected item or order
- Process an applicable refund
We will make reasonable efforts to communicate significant changes affecting your order.
8. Prices
Product prices displayed on PHARMAZOLE are shown in Pakistani Rupees (PKR) unless otherwise stated.
Prices may change without prior notice.
We reserve the right to correct pricing errors, including errors caused by technical problems, incorrect product information, or data-entry mistakes.
If an order has been placed at an incorrect price, we may contact you before processing the order. You may then choose whether to proceed with the corrected price or cancel the affected order.
9. Orders
When you place an order through PHARMAZOLE, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily mean that the order has been fully accepted or dispatched.
We may contact you to:
- Confirm your order
- Verify your contact information
- Confirm delivery details
- Verify prescription information
- Confirm product availability
- Confirm payment information
- Clarify an order
- Discuss substitutions or alternatives
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, information is inaccurate, a prescription requirement has not been satisfied, or there is a suspected fraudulent or unauthorized transaction.
10. Order Cancellation
You may request cancellation of an order by contacting PHARMAZOLE as soon as possible.
Cancellation may not be possible once an order has been processed, dispatched, or delivered to the courier.
Certain medicines, healthcare products, or other products may also be subject to specific cancellation or return restrictions.
Please contact our customer support team for assistance with cancellation requests.
11. Delivery
PHARMAZOLE aims to arrange delivery of eligible orders to the delivery address provided by the customer.
Delivery times may vary depending on:
- Location
- Product availability
- Order processing
- Courier availability
- Weather
- Traffic
- Public holidays
- Other circumstances outside our reasonable control
Customers are responsible for providing a complete and accurate delivery address and an accessible contact number.
If a delivery cannot be completed because the customer is unavailable, the address is incorrect, or the courier cannot contact the customer, additional delivery arrangements may be required.
12. Delivery Charges
Delivery charges, where applicable, will be communicated or displayed during the ordering process.
Delivery charges may vary depending on:
- Delivery location
- Order size
- Courier service
- Promotional offers
- Other applicable delivery conditions
Any applicable delivery charge will be added to the order total before final confirmation.
13. Returns and Refunds
Returns and refunds are subject to PHARMAZOLE’s applicable return and refund policy and the nature of the product purchased.
For health, hygiene, pharmaceutical, and personal-care products, certain items may not be eligible for return once delivered or opened due to safety and hygiene considerations.
If you receive:
- The wrong product
- A damaged product
- A defective product
- An incomplete order
please contact PHARMAZOLE as soon as possible after delivery and provide the relevant order information.
We may request photographs, product details, packaging information, or other evidence to assess the issue.
Approved refunds will be processed using the applicable refund method and may be subject to processing times.
14. Prescription and Controlled Products
Certain medicines may be subject to prescription, pharmacy, quantity, or other restrictions.
PHARMAZOLE will not knowingly process an order in violation of applicable requirements.
Customers must not attempt to purchase prescription medicines using false information, altered prescriptions, or prescriptions belonging to another person without proper authorization.
We may refuse or cancel orders where we have reasonable concerns regarding the legitimacy, safety, or compliance of an order.
15. Payment
PHARMAZOLE may offer one or more payment methods depending on availability.
Payment information provided during checkout must be accurate and authorized for use by the customer.
Where payment processing is handled by a third-party payment provider, the payment provider’s own terms and policies may also apply.
PHARMAZOLE is not responsible for technical failures originating from external payment providers.
16. Accounts and Passwords
If PHARMAZOLE allows customers to create accounts, you are responsible for keeping your account credentials confidential.
You should not share your password with others.
You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.
If you believe your account has been accessed without authorization, contact PHARMAZOLE promptly.
17. Intellectual Property
Unless otherwise stated, the content available on PHARMAZOLE, including:
- Website design
- Logos
- Branding
- Text
- Graphics
- Images
- Product presentation
- Page layouts
- Website functionality
is owned by or licensed to PHARMAZOLE or its relevant content providers.
You may use the website for personal and legitimate purchasing purposes.
You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit PHARMAZOLE website content without appropriate authorization.
Product names, trademarks, and brand names belong to their respective owners.
18. Third-Party Services and Links
PHARMAZOLE may use or link to third-party services, including:
- Payment providers
- Delivery companies
- Communication platforms
- Analytics services
- Social media platforms
- External websites
Third-party services may have their own terms and privacy policies.
PHARMAZOLE is not responsible for the content, availability, security, or policies of third-party websites and services.
19. Website Availability
We aim to keep PHARMAZOLE available and functioning properly, but we do not guarantee that the website will always be:
- Available
- Error-free
- Uninterrupted
- Free from technical problems
- Free from viruses or other harmful components
Website availability may occasionally be affected by maintenance, technical issues, hosting problems, security incidents, or circumstances outside our reasonable control.
20. Limitation of Liability
To the extent permitted by applicable law, PHARMAZOLE and Haider Pharmacy will not be responsible for losses resulting from circumstances beyond our reasonable control.
This may include delays caused by:
- Courier services
- Weather
- Traffic
- Internet or telecommunications failures
- Payment-provider issues
- Product supply interruptions
- Government restrictions
- Other events beyond our reasonable control
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.
21. User Reviews and Feedback
If PHARMAZOLE allows customers to submit reviews, comments, feedback, or other content, you agree that the information you provide should be truthful and should not:
- Contain unlawful material
- Impersonate another person
- Contain abusive or offensive material
- Violate another person’s privacy
- Infringe intellectual property rights
- Contain malicious code or harmful content
- Promote fraudulent activity
PHARMAZOLE reserves the right to remove content that violates these requirements or is otherwise inappropriate for the website.
22. Privacy
Your use of PHARMAZOLE is also subject to our Privacy Policy, which explains how we collect, use, protect, and handle personal information.
By using our website, you acknowledge that your information may be handled in accordance with our Privacy Policy.
23. Changes to These Terms
PHARMAZOLE may update these Terms & Conditions from time to time.
Changes may be made to reflect:
- New services
- Changes to our website
- Changes in business practices
- Changes in applicable requirements
- Improvements to our policies
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of PHARMAZOLE after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
24. Governing Law
These Terms & Conditions are intended to be governed by the applicable laws and regulations of Pakistan.
Any disputes relating to the use of PHARMAZOLE or its services will be handled in accordance with applicable Pakistani law and the appropriate legal jurisdiction.
25. Contact PHARMAZOLE
If you have questions about these Terms & Conditions, an order, a product, delivery, or any of our services, please contact us.
PHARMAZOLE
Online Pharmacy & Healthcare Platform
Physical Pharmacy:
Haider Pharmacy
Mughal Pura, Lahore, Pakistan
Phone / WhatsApp:
0324 4036450
Email:
info@pharmazole.com
Website:
pharmazole.com