Privacy Policy

Who we are

Our website address is: https://pharmazole.com.

CommentsPrivacy Policy

Last Updated: August 2026

At PHARMAZOLE, we respect your privacy and are committed to protecting the personal information you provide when using our website, pharmazole.com, and our related online pharmacy services.

PHARMAZOLE is an online healthcare and pharmacy platform operated in connection with Haider Pharmacy, Mughal Pura, Lahore, Pakistan. We use the information we collect to process orders, provide pharmacy and customer support, arrange deliveries, improve our services, and provide a safe and convenient online pharmacy experience.

By using our website, creating an account, placing an order, contacting us, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use PHARMAZOLE, we may collect different types of information.

Personal Information

When you create an account, place an order, contact us, or request assistance, we may collect information such as:

• Full name
• Phone number
• WhatsApp number, where provided
• Email address
• Billing address
• Delivery address
• City and area
• Account login information
• Order history
• Customer service communications

Order Information

When you purchase products through PHARMAZOLE, we may collect information relating to:

• Products purchased
• Order number
• Quantity and product details
• Order date and time
• Delivery information
• Payment or payment-status information
• Returns, refunds or cancellation information

Prescription and Healthcare Information

Because PHARMAZOLE provides pharmacy and healthcare products, some orders or enquiries may involve information relating to medicines, medical conditions, prescriptions, or healthcare needs.

Where necessary for fulfilling an order or complying with applicable requirements, we may collect information such as:

• Prescription details
• Prescription images or documents
• Medicine information
• Information provided by you regarding your healthcare needs
• Information necessary to verify or safely process certain medicine orders

We treat healthcare and prescription-related information with additional care and only use it for legitimate purposes connected with providing our pharmacy services, processing orders, customer support, safety, and compliance with applicable requirements.

Please do not provide health information that is not necessary for your enquiry or order.

2. How We Use Your Information

PHARMAZOLE may use the information we collect to:

• Create and manage customer accounts
• Process and fulfill orders
• Verify orders where necessary
• Process prescription-related requests
• Arrange delivery of products
• Contact you regarding your order
• Respond to questions and customer support requests
• Confirm orders by phone, SMS, WhatsApp, email or other available communication methods
• Process returns, cancellations and refunds
• Provide information about products and services
• Improve our website and online shopping experience
• Maintain website security
• Detect and prevent fraudulent or unauthorized activity
• Maintain appropriate business and transaction records
• Meet applicable legal, regulatory and pharmacy-related requirements
• Resolve complaints or disputes
• Communicate important service-related information

We do not use your information for purposes unrelated to our services unless we have a legitimate reason to do so or you have provided appropriate consent where required.

3. How We Handle Prescription Medicines

Certain medicines available through PHARMAZOLE may require a valid prescription or additional verification.

Where a prescription is required, we may request relevant prescription information or documentation before processing an order.

Prescription information may be accessed by authorized personnel who need it to review, verify, process, or fulfill the relevant order.

PHARMAZOLE does not guarantee that every prescription-related order will be accepted. We may decline, delay, or request additional information for an order where necessary for safety, verification, or compliance with applicable requirements.

4. Information Sharing

We do not sell your personal information as a product.

We may share limited information with trusted third parties where necessary to operate PHARMAZOLE and provide our services.

This may include:

Delivery Partners

We may provide delivery-related information, such as your name, phone number, address, and order details, to delivery personnel or courier services when necessary to deliver your order.

Payment Providers

Where online payment services are used, relevant payment information may be processed by the applicable payment service provider.

PHARMAZOLE does not necessarily store complete payment-card information when payment processing is handled by an external payment provider.

Technology and Service Providers

We may use third-party providers for services such as:

• Website hosting
• Website security
• Website analytics
• Email services
• Customer communication
• Payment processing
• Order management
• Cloud storage
• Technical support

These providers may process information only to the extent necessary to provide their services to us.

Legal and Regulatory Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal requirements
• Respond to a lawful request
• Protect the rights, safety or property of PHARMAZOLE, Haider Pharmacy, customers or others
• Investigate suspected fraud, abuse or unauthorized activity
• Meet applicable pharmacy or healthcare requirements

5. WhatsApp, Phone and Other Communications

If you contact PHARMAZOLE through phone, WhatsApp, email, contact forms, or other communication channels, we may retain information from those communications to:

• Respond to your enquiry
• Provide customer support
• Process an order
• Confirm delivery information
• Resolve a complaint
• Maintain appropriate customer service records

Please be aware that third-party communication platforms, including WhatsApp, may have their own privacy policies and terms. Information transmitted through those platforms may also be subject to their respective systems and policies.

6. Cookies and Similar Technologies

PHARMAZOLE may use cookies and similar technologies to improve the functionality and performance of our website.

Cookies may be used to:

• Keep products in your shopping cart
• Remember certain website preferences
• Maintain login sessions
• Improve website functionality
• Understand how visitors use our website
• Analyze website performance
• Improve our services and user experience

Some cookies may be placed by third-party services used by PHARMAZOLE.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping-cart or account features.

7. Website Usage Information

When you visit pharmazole.com, certain technical information may automatically be collected by our website or hosting and security services.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate time and date of visits
• Website interactions
• Technical and security information

We may use this information to maintain website security, identify technical problems, understand website usage, and improve PHARMAZOLE.

8. Marketing Communications

If you choose to receive promotional communications from PHARMAZOLE, we may contact you regarding:

• New products
• Special offers
• Discounts
• Healthcare and wellness products
• Pharmacy updates
• Other relevant PHARMAZOLE services

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

Please note that you may still receive essential transactional communications, such as order confirmations, delivery updates, account notifications, or important service information.

9. Protection of Your Information

PHARMAZOLE takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include appropriate access controls, website security measures, secure communication technologies, and limiting access to information to personnel or service providers who need it for legitimate business purposes.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on:

• The nature of the information
• Your relationship with PHARMAZOLE
• Order and transaction requirements
• Customer support requirements
• Prescription or pharmacy-related requirements
• Legal or regulatory obligations
• Accounting and business-record requirements
• Resolution of disputes

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

11. Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request updating of your contact or account information
• Ask questions about how your information is used
• Request deletion of information where appropriate
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

Some information may need to be retained where required for legal, regulatory, pharmacy, accounting, security, or legitimate business purposes.

To make a privacy-related request, please contact PHARMAZOLE using the contact details provided below.

12. Children’s Privacy

PHARMAZOLE is intended for use by adults and customers who are legally able to purchase or request applicable products and services.

We do not knowingly collect personal information from children for purposes that are not appropriate or permitted under applicable law.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, delivery services, social media platforms, or other external services.

PHARMAZOLE is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information to that service.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Website functionality
• Technology
• Business practices
• Legal or regulatory requirements

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how PHARMAZOLE handles personal information.

15. Contact PHARMAZOLE

If you have questions about this Privacy Policy, your personal information, or how we handle your information, you can contact us:

PHARMAZOLE
Online Pharmacy & Healthcare Platform

Physical Pharmacy:
Haider Pharmacy
Mughal Pura, Lahore, Pakistan

Phone / WhatsApp:
0324 4036450

Email:
info@pharmazole.com

Website:
pharmazole.com

Our team will make reasonable efforts to respond to privacy-related enquiries and requests.

16. Our Commitment to Privacy

At PHARMAZOLE, we understand that pharmacy and healthcare information can be personal and sensitive. Our goal is to provide a convenient online pharmacy experience while treating customer information with care, responsibility, and respect.

PHARMAZOLE — Trusted Pharmacy. Genuine Products. Convenient Healthcare.